Return & Exchange
We want to ensure your complete satisfaction so we will happily accept returns in accordance with the following Return Policy:
• Contact us at 1-866-678-1770 to speak to a Customer Service Representative and receive your return authorization.
• You must have purchased the item from us at www.sk-ii.com
• To obtain a refund, the item must be returned to us, unopened (unless the item was received by you in a defective or damaged condition) and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures.
• We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition.
• Damaged or defective items returned without their original packaging will not receive a refund.
To return an item:
• Securely pack the item(s) you are returning and include a copy of your original packing slip in an appropriately sized box.
• Print and affix the return shipping label provided to you by Customer Service on the package to be returned.
• To take advantage of free returns, please return to us via UPS. For more information visit:
• Find a UPS Location
• Schedule a Pickup
• After we receive, inspect and process your return, a refund will be issued in accordance with our Refund Procedures below.
If you are entitled to a refund in connection with a return, the following conditions will apply:
• Your refund will be in the form of payment used for the purchase.
• The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions or coupons that you received), including sales tax charged with respect to the item.
• Credits will be issued after we receive, inspect and process your return. Please allow time for the returned item to be delivered to us, for us to inspect and process the return, and for the credit card issuer to credit your account. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.
• Contact us at 1-866-678-1770 to speak to a Customer Service Representative for any questions about your return, or to inquire about the status of your refund