Return & Exchange
What is your return policy?
We offer a 30-day return policy for products purchased at SK-II.com. If you are not completely satisfied with your purchase, you may return the unused portion within 30 days of receiving your order.
How do I place a return or exchange?
We're sorry you didn't love your SK-II product.
• Please call 1-866-678-1770 to arrange your free return or exchange.
• A return label will be provided to you via email.
Returns & Exchanges FAQs
Only items purchased on SK-II.com (USA) with accompanying order information will be accepted for return or exchange.
If you have received a gift with purchase, you must return the gift otherwise your return will not be accepted.
Your full purchase price excluding any shipping costs associated with the original order will be refunded to your original form of payment. Credit card refunds usually take 5-10 business days to appear on your statement.
Limit one return per name, household, or address on opened product(s). SK-II monitors return activity for abuse and reserves the right to limit returns or exchanges at SK-II.com in all instances.